The first thing you should do is open the app and click on the compass icon. Once you do this you will see all the jolt sessions that you are registered to (they scroll right-to-left). To dissenroll from the session just click on the relevant lesson, scroll down until you find the button that reads ”UNRESERVE” - this is the button you need to hit in order to be taken out of the session. 

Important Note: If you need to unreserve your seat, you should do so up to 48 hours before that session begins - in order to get your tickets back and register another class with them. In the case of a mini-course, you must cancel at least 72 hours before.

• Why 48 hours? Why can't I cancel two hours before?

Here are a few reasons why: Before each class, each lecturer receives the list of the participants. This is important because the lecturer is then able to cater the session to the occupations and experiences of the students. They are also able to see which other sessions the students had participated in. Not only is it important for the lecturer, but the number of participants in each class is limited - a space vacated due to a last-minute cancellation cannot be refilled so quickly, and it has a negative impact  within the session when students are missing (even if the session is virtual).‍

I have a problem, please contact me

After each lesson, you will receive an email from us with a link that sends you to a page where you are able to view the presentation. You can save the presentation on your personal computer as an HTML page and open it whenever you want or you can "print" to a PDF file.

If, for any reason, the presentation is not available or you never received it, go to your mailbox and look for the email from us. The title line of the email is almost always “Here are the slides from the Jolt you attended  📺” or “All about the Jolt you attended”. If you have a Gmail account, it is possible that the presentation may be in your spam, or promotions, folder. Haven't found it yet? Email us with the name of the jolt session you attended, the date, and we will make sure you get it.

Sometimes it can be difficult when there are lots of options, we understand that. To make it easier for each student to choose the lesson, we created the 'three questions' - each lesson description in the app contains three questions that this jolt answers.

A good way to know if the lesson is “right for you” is to read the questions listed within its description and think for a moment to yourself - "Do the answers to these questions interest me?" If yes, you should sign up for the session. If not - move on. If you knew how to answer the three questions yourself, you probably don't need that specific lesson :)

What to do if I want to sign up for a class that is already full?

Darn, but not all is lost. When you open the lesson description in the app you can scroll down and find out what additional dates and times the lesson is scheduled for, with that same specific lecturer, in the future. You can always search for the lesson name as well and find more dates by another lecturer.

If there is no upcoming date planned for the specific session you want, or if you just need some content consulting - click here

Already signed up? Great! Already on a good start. Now, where's the lesson?
The lesson is from afar - JOLT REMOTE

All the information you need on how to connect to the lesson is here.

Once classes go back to being on campus, they will be located on Liverpool Street and Soho. 

Attached here are the links with all the information you need in order to get to our campuses: 

• Link for Liverpool
• Link for Soho

Tickets are what you received once you pay your monthly subscription (every month you receive a new deposit) - with the tickets you are able to  enroll in classes. It's important to use them every month, but if you aren’t able to use them all within that time span, don’t worry, they will roll over into the next month (along with your new deposit), as long as the subscription is active. 

There are 3 types of jolt sessions that  you can sign up for:

A single lesson, which is 90 minutes, and costs one ticket

A workshop, which is 180 minutes, and costs two tickets

Mini Course or BOOST - which is 6 hours long, and costs 4 tickets.

(Insert GIF of how to register to a class?)

Each month the membership is automatically renewed and your account is charged for a fixed amount of tickets, 3 or 4 tickets depending on what subscription you purchased. The tickets are always deposited on the same day of every month - usually based off of the date that you originally joined Jolt. When registering for a session, the tickets (depending on how much the session cost) will be subtracted from your ticket balance in your account. If you disenroll from a lesson at least 48 hours before it begins- the tickets will be refunded into your Jolt account. 

• And if I run out of tickets? Can I get more?

Yes. If you wish to purchase more tickets than what your membership provides you can do so using this form.

• Where can I see how many tickets I had in my account,  and how many I have already used?

Nearly every screen in the app shows the number of tickets you currently have, in the upper right corner.

Clicking on it will show you exactly what you spent your tickets on, as well as the area labeled “Transactions”. When you sign up for a session  a line will appear with the session name and date you registered to it, at the end of the line there will be a minus sign and the number of tickets that have been deducted from your ticket balance. When you disenroll from a session, or when you receive your  monthly ticket deposit, a number will appear next to the plus sign.

If something is still unclear, reach out to us here

Points are your way of knowing how you have progressed within the curriculum. 

To complete Jolt’s Business Degree you are required to reach 3500 points. Each lesson you have completed adds points to this goal:

Single Session, an hour and a half lesson - 25 points

Workshop, 3 hour lesson - 50 points

Mini course or boost, between 2 and 4 sessions / classes - 200 points

Are you very far from the 3500 point goal? Now is the time to sign into the app and sign up for your next session. Click here to view upcoming lessons

Something seems to be wrong with my points, contact me!

The Jolt subscription is a monthly subscription and renews every month (unless you are on a yearly plan). If you need a temporary break due to time, workload, or any other reason - the subscription can be temporarily suspended. Some important things to know before freezing your account:

• Freezing the subscription is limited to a period of up to 3 months, in order to keep our studies "fresh" in the minds of our students. If you need more time, unsubscribing is most likely the better option for you. Talk to us.
• While your membership is frozen it still remains active! Magic, right? This means you can continue to sign up for classes (if you have tickets available in your account), and you can continue attending community events!
• This freezing plan involves a reduced monthly fee of only 7 pounds.
• Once the three months (or less, depending on what you requested) are over, your plan will automatically revert back, no matter if your plan is receiving  3 or 4 tickets a month, the monthly charge will always be the same price as it was prior to the freeze :)

Yes, I want to freeze my studies at Jolt

Something doesn't work in the app

- Sometimes our cellular device is spot on, and sometimes not so much. Have you tried turning it off and on already? We recommend that a little rest for your cellphone is not a bad thing and sometimes even does wonders. At the same time, we also recommend deleting and reinstalling the app (a good app re-boost). After turning off and turning on the app, wait 10-20 seconds for all information to load, is there still a problem?

If so, send us a message - we'd love it if you wrote down what got stuck, or what is specifically missing, what page in the app is experiencing the glitch, what device  you have (iPhone, Android, manufacturer name and version) and if you are able to attach a screenshot of the issue  it could also help us solve the problem.

Other technical malfunctions

Oh no, what went wrong? Tell us and we will definitely take care of it.

Jolt's billing is done monthly, usually on the same date of each month. The invoice is sent each month to the email address with which you registered to the program with. If you haven't found it by email, look for the subject line: “Your monthly invoice from Jolt,” it is definitely there (maybe in the spam or promotion folders - you should check it out).

Need to change your payment method? No problem. You can update your new credit card information in this link. Important note: The system does not accept Diners cards and non-international credit cards.

Need to change the name the invoice is under? Contact us and provide the exact name that you want to appear on the invoice from now on, and also a tax ID number. If there is one.

Didn't get an invoice this month? Need an answer to a different question?
Contact us and we will happily help.

If you've come here, we should probably talk. Here are some important things to know before you cancel your subscription:

• Canceling your monthly subscription (just like a subscription renewal) is always done on your billing date of that month - this is usually based on the date you first joined Jolt and also the date when the monthly charge is taken from your account (example: If you joined Jolt on the 1st of March, then your billing date is the 1st of every month).  Each student has a different date.

• THIS IS VERY IMPORTANT:! Requesting to cancel your subscription must occur at least 3 business days before the next billing date, in order for us to be able to stop the charge and speak to you (if necessary).
• Canceling your membership means that you are ending your relationship with Jolt - if you haven’t used all your tickets by the time your account expires, the tickets expire as well. 
• Registration for classes is possible until the day of expiration. If you signed up for classes after the cancellation date, you will not be able to attend. 

And what if you just need to freeze your account?

Yes, I want to cancel my studies at Jolt